Last updated: 27 July 2026
1. Agreement
These Terms & Conditions govern your use of the J Moro Performance website and your purchase or use of coaching, training programmes, subscriptions, technique analysis and related services.
By purchasing a service, creating an account, accessing supplied training material or continuing to use a service, you agree to these Terms & Conditions.
In these terms, “J Moro Performance”, “we”, “us” and “our” refer to the business operated under the name J Moro Performance. “You” and “your” refer to the customer, athlete or, where applicable, the athlete’s parent or legal guardian.
2. Services
J Moro Performance may provide:
- self-guided online swim-training subscriptions;
- individual or personalised coaching;
- swimming technique analysis;
- educational training resources and performance guidance; and
- other coaching-related services described on this website.
The inclusions, delivery method and level of personalisation depend on the service purchased. Self-guided subscriptions do not include individual programme design, unlimited communication or personalised medical advice unless expressly stated.
3. Eligibility and junior athletes
You must provide accurate information when purchasing or registering for a service.
If the athlete is under 18, a parent or legal guardian may be required to purchase the service, consent to participation and assist with account administration and communications.
4. Subscription billing and automatic renewal
Subscriptions are billed in advance through Stripe at the price displayed at checkout.
Unless otherwise stated, subscriptions renew automatically each month until cancelled. The subscription fee will be charged to your nominated payment method on or around the renewal date.
You are responsible for keeping your payment and contact details current and for ensuring sufficient funds are available.
Prices may change in the future. Where reasonably practicable, existing subscribers will be given advance notice before a price change applies to a future renewal.
5. Changing your subscription
Requests to change training level or weekly session frequency must be made by contacting J Moro Performance.
Subscription changes are processed manually so that Stripe billing and the athlete’s Final Surge access remain aligned.
- Upgrades may take effect immediately and may result in a prorated charge.
- Downgrades will generally take effect from the next billing cycle.
- Changes are subject to the availability and current structure of the requested service.
6. Cancellation
You may cancel a subscription through the Stripe Customer Portal or by contacting J Moro Performance.
Cancellation prevents future renewals. Unless otherwise required by law, you will retain access until the end of the billing period already paid for.
Deleting an app, ceasing to use Final Surge or stopping attendance does not by itself cancel a subscription.
7. Refunds and consumer guarantees
Because digital training content and coaching access may be made available shortly after purchase, payments are generally non-refundable for change of mind or unused portions of a billing period.
Refunds, replacements or other remedies will be provided where required under the Australian Consumer Law.
Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded.
8. Failed payments and suspension
If a payment fails, Stripe may retry the payment and send payment-reminder emails.
J Moro Performance may suspend access while payment remains overdue and may cancel a subscription if payment is not recovered within the configured retry period.
9. Final Surge and third-party platforms
Training programmes may be delivered through Final Surge or another third-party platform.
Initial access is manually configured after payment is confirmed. Please allow up to one business day for setup unless otherwise advised.
You may need to create and maintain an account with the relevant platform and comply with its terms and privacy policy.
Continued platform access depends on an active subscription and may be removed when a subscription ends, payment remains overdue or these terms are breached.
10. Athlete responsibilities
You are responsible for:
- completing training within your abilities and in a safe environment;
- using suitable facilities and equipment;
- following pool, venue and event safety requirements;
- reducing, modifying or stopping training if you experience pain, illness, unusual symptoms or excessive fatigue;
- seeking appropriate medical advice when required; and
- providing relevant and accurate information that may affect safe participation.
You remain responsible for decisions made during unsupervised training.
11. Coaching is not medical advice
Coaching and educational content provided through J Moro Performance is not medical advice, diagnosis, emergency care or physiotherapy treatment.
Coaching services do not replace assessment by a doctor, physiotherapist or other appropriately qualified health professional.
If you have a medical condition, injury, concerning symptoms or uncertainty about your ability to exercise, seek professional advice before commencing or continuing training.
12. Physiotherapy services
Physiotherapy services promoted on this website are delivered by Justin Moro through the physiotherapy clinic at which he practises as a subcontractor.
Physiotherapy bookings, clinical consent, patient records, clinic billing and treatment are governed by the clinic’s own terms, privacy policy and clinical procedures. These website terms do not replace the clinic’s patient terms.
13. No guarantee of results
Training outcomes vary between individuals and depend on factors including consistency, health, recovery, technique, environment, previous experience and adherence.
J Moro Performance does not guarantee any particular performance improvement, race result, selection outcome, fitness level or injury outcome.
14. Communication and support
Support is provided through the communication channels and within the service inclusions described by J Moro Performance.
Response times may vary during weekends, public holidays, periods of leave, illness or coaching commitments. J Moro Performance does not provide an emergency or 24-hour support service.
15. Intellectual property and permitted use
All workouts, programmes, videos, analysis, written material, graphics, templates and website content supplied by J Moro Performance remain the intellectual property of J Moro Performance or the relevant rights holder.
You receive a personal, limited, non-transferable right to use purchased content for your own training.
You must not:
- share your account or programme access with another person;
- copy, reproduce or redistribute training programmes;
- sell, publish, sublicense or commercially exploit supplied content;
- upload material to another coaching platform for redistribution; or
- remove branding, copyright notices or ownership information.
Unauthorised use may result in suspension or termination of access and may lead to further action where appropriate.
16. Acceptable conduct
You must not misuse the website, payment systems, coaching platforms or communication channels, attempt unauthorised access, introduce malicious code, impersonate another person or use the services unlawfully.
Abusive, threatening, discriminatory or seriously inappropriate behaviour toward J Moro Performance, venue staff or other athletes may result in suspension or termination of services.
17. Service availability and changes
J Moro Performance aims to provide reliable access but does not guarantee uninterrupted availability.
Services may be delayed, modified or temporarily unavailable because of maintenance, software changes, platform outages, illness, emergencies or circumstances beyond reasonable control.
Reasonable changes may also be made to programme structure, session content, platform delivery or service inclusions while maintaining the overall nature of the purchased service.
18. Liability
To the maximum extent permitted by law, J Moro Performance is not liable for indirect or consequential loss, loss of opportunity, loss of performance, interruption caused by a third-party platform or an injury arising from training completed contrary to instructions or beyond an athlete’s capabilities.
Where liability cannot lawfully be excluded, it is limited only to the extent permitted by applicable law.
19. Suspension or termination by J Moro Performance
J Moro Performance may suspend or terminate a service where:
- payment remains overdue;
- these terms are materially breached;
- content or account access is shared without permission;
- conduct is abusive, unsafe or unlawful; or
- continuing the service would create an unreasonable safety, legal or operational risk.
Any refund following termination will be determined in accordance with these terms and applicable law.
20. Privacy
Personal information is handled in accordance with the J Moro Performance Privacy Policy.
Third-party providers, including Stripe and Final Surge, may also handle information under their own terms and privacy policies.
21. Governing law
These Terms & Conditions are governed by the laws of Western Australia and the applicable laws of Australia.
You submit to the jurisdiction of the courts and tribunals of Western Australia and Australia, subject to any rights you have under applicable consumer law.
22. Changes to these terms
J Moro Performance may update these Terms & Conditions to reflect changes to services, pricing structures, providers, technology or legal obligations.
The current version will be published on this page with the date it was last updated. Material changes affecting active subscriptions will be communicated where reasonably practicable.
23. Contact
For questions, cancellation requests or concerns regarding these Terms & Conditions, contact J Moro Performance.