Privacy Policy

1. Introduction

J Moro Performance respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how J Moro Performance collects, holds, uses and discloses personal information in connection with:

• this website;
• swim and endurance coaching;
• online and in-person technique analysis;
• educational programmes and resources;
• website enquiries and communications; and
• related business administration.

In this policy, “J Moro Performance”, “we”, “us” and “our” refer to the business operated under the name J Moro Performance.

2. Physiotherapy services

Physiotherapy services promoted on this website are delivered by Justin Moro through the physiotherapy clinic at which he practises as a subcontractor.

The clinic manages:

• physiotherapy appointment bookings;
• patient registration and consent forms;
• clinic billing and payments;
• official clinical and treatment records;
• medical and health information;
• Medicare and private-health information; and
• communications relating to clinical care.

Information collected and held by the clinic is managed under the clinic’s own privacy policy and information-handling procedures.

J Moro Performance remains responsible for any personal or health information it collects or holds separately through this website, email communications, coaching services, technique analysis or other J Moro Performance systems.

Once you contact or book with the clinic, the clinic’s privacy policy applies to the information it collects and stores.

3. Information we collect

The information collected by J Moro Performance depends on how you interact with us and which services you use.

Contact and identification information

• your name;
• email address;
• telephone number;
• age or date of birth where relevant;
• parent or guardian details for junior athletes;
• emergency-contact information where required; and
• details included in your enquiries or communications.

Coaching information

• sporting and training history;
• goals, availability and programme preferences;
• training sessions, results and athlete feedback;
• competition history and planned events;
• relevant injury, health or medical information that you choose to provide where reasonably necessary for safe and appropriate coaching;
• data submitted through coaching platforms or connected fitness services; and
• communications between you and your coach.

We aim to collect only the minimum health information reasonably required for coaching purposes and avoid recording unnecessary clinical detail.

Technique-analysis information

• swimming videos and photographs;
• stroke, training and performance information;
• analysis notes and feedback;
• goals and areas of concern; and
• information included in booking or intake forms.

Payment and transaction information

• services purchased;
• invoice and payment status;
• subscription details;
• refund and transaction records; and
• limited payment information supplied by payment processors.

J Moro Performance does not ordinarily store complete credit-card details. Payments are processed through external payment providers.

Website information

• IP address;
• browser and device information;
• pages viewed and website interactions;
• referral source;
• approximate location; and
• cookies or similar technical data where used.

4. How we collect information

We generally collect information directly from you when you:

• submit a website enquiry;
• contact us by email, telephone or social media;
• apply for or begin a coaching service;
• purchase or subscribe to a programme;
• book a technique-analysis service;
• complete an intake or registration form;
• upload videos, photographs or training information;
• use a coaching platform connected with our services;
• make a payment; or
• browse or interact with this website.

Information may also be received from a parent, guardian, authorised representative, sporting organisation or connected training platform where you have authorised that information to be shared.

5. How we use information

Personal information may be used to:

• respond to enquiries;
• provide coaching and technique-analysis services;
• assess training needs, goals and progress;
• prepare and adjust training programmes;
• review submitted footage and performance data;
• communicate about services and appointments;
• manage accounts, subscriptions and payments;
• maintain business and coaching records;
• provide customer support;
• improve our services and website;
• manage complaints or disputes;
• protect our systems and users; and
• comply with legal and insurance obligations.

We will not use a client’s injury information, health information, training data, submitted footage, photographs, testimonial or results for marketing or public promotional purposes without separate, informed consent.

6. When information may be shared

We may share personal information with service providers where reasonably necessary to operate the business or deliver a service.

These providers may include:

• coaching and athlete-management platforms;
• payment processors;
• accounting and invoicing providers;
• website hosting and domain providers;
• email and cloud-storage providers;
• online form and scheduling providers;
• professional advisers and insurers; and
• government agencies or regulators where required or authorised by law.

We may also share information with a parent, guardian or authorised representative where appropriate.

We do not sell personal information to third parties.

7. External platforms and providers

J Moro Performance may use third-party services to provide or administer its services, including:

• Final Surge for coaching and training management;
• Stripe or another payment processor;
• Xero for accounting and invoicing;
• website hosting and domain services;
• email and cloud-storage services;
• Google services; and
• social-media platforms.

These providers may collect, use and store information under their own terms and privacy policies.

You should review the privacy policy of any third-party service that you use.

8. Overseas storage and processing

Some external providers may store or process personal information outside Australia using international cloud infrastructure.

Where personal information is disclosed to or processed by an overseas service provider, J Moro Performance will handle that information in accordance with applicable Australian privacy requirements.

The countries involved may vary depending on each provider’s systems, subcontractors and storage arrangements. Where practicable, relevant countries will be identified once confirmed from the provider’s current privacy and data-hosting information.

9. Security and storage

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

These measures may include:

• password-protected accounts;
• restricted access to personal information;
• secure cloud-based platforms;
• two-factor authentication where available;
• software and device security;
• data backups; and
• secure deletion or de-identification.

No internet transmission or electronic storage system is completely secure. You should avoid sending sensitive information through unsecured communication channels where a safer option is available.

10. Retention of information

We retain personal information for as long as reasonably required to:

• provide active services;
• maintain appropriate coaching and business records;
• manage payments and taxation obligations;
• meet insurance requirements; and
• comply with applicable laws.

We may apply different retention periods to different records. For example, general enquiries, financial records, coaching records and technique-analysis videos may be retained for different periods depending on business, legal, safety and insurance requirements.

When information is no longer required, we will take reasonable steps to delete or de-identify it, subject to any legal or business recordkeeping requirements.

11. Cookies and website analytics

This website uses Google Analytics and may use cookies or similar technologies to:

• operate website functions;
• understand website usage and traffic;
• measure interactions with pages, links and website features;
• understand referral sources and how visitors find the website;
• identify technical issues; and
• improve website performance and usability.

Google Analytics may collect technical information such as browser and device information, approximate location, referral source, pages viewed and interactions with website links and features. J Moro Performance does not intentionally send names, email addresses, phone numbers or other directly identifying information to Google Analytics.

You can control or disable cookies through your browser settings. Disabling cookies may affect some website functionality or analytics measurement.

Analytics providers may process technical information under their own privacy policies.

12. Marketing communications and media consent

We may send newsletters, educational content, service updates or promotional messages where you have consented or where otherwise permitted by law.

You can unsubscribe using the link provided in a marketing email or by contacting us directly.

Administrative messages relating to an active service, booking, account or payment may still be sent when necessary.

Separate consent will be obtained before using a client’s name, image, submitted footage, testimonial, training results, health information or case study in social media, advertising, website content or other promotional material.

13. Children and junior athletes

J Moro Performance may provide coaching or technique-analysis services to children and junior athletes.

We may require consent and contact information from a parent or legal guardian before providing a service to a person under 18.

Parent or guardian consent may also be required for:

• participation in coaching services;
• emergency-contact arrangements;
• use of coaching or training platforms;
• submission or recording of video footage;
• direct communication with a junior athlete; and
• photography, testimonials or social-media use.

Information relating to a junior athlete may be shared with their parent or guardian where appropriate for safety, administration and delivery of the service.

14. Accessing or correcting your information

You may contact us to request access to personal information that J Moro Performance holds about you or to request that inaccurate information be corrected.

We may need to verify your identity before responding. We will respond within a reasonable period and may decline access where permitted by law.

Requests relating to physiotherapy clinical records should be directed to the clinic that manages your physiotherapy appointment and patient file.

15. Privacy enquiries and complaints

Please contact us if you have a question or complaint regarding how J Moro Performance has handled your personal information.

Include enough information for us to identify and investigate your concern. We aim to acknowledge complaints promptly and respond within a reasonable period.

If your concern relates to records held by the physiotherapy clinic, you should contact the clinic directly.

If you are not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner.

16. Data breaches

If we become aware of a suspected data breach, we will take reasonable steps to contain it, assess the likely risks and reduce the possibility of harm.

Where required by applicable Australian privacy laws, we will notify affected individuals and the Office of the Australian Information Commissioner.

17. Changes to this policy

We may update this Privacy Policy to reflect changes to our services, providers, technology or legal obligations.

The current version will be published on this page with the date it was last updated.